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Training Network
Although the members of Job4American’s Educational Network provide a wide array of job-related training programs, we know that success in the workplace often depends on an employee’s knowledge and understanding of many things that are not directly job-related. That’s why we offer additional training programs that are focused on the types of “social skills” that can be critical to an employee’s success or failure in the workplace.
Many of our “social skills” training programs are customized to meet the specific needs of an individual or a group of individuals. In general, however, these programs may include some/all of the following topics:
Presentation Skills
- Accent Neutralization
- Listening Skills
- Public Speaking Skills
- Grammar & Vocabulary Training
Presentation Skills
- PowerPoint Presentations
- Understanding Your Audience
- How To Shape Your Message
- Question & Answer Sessions
Writing Skills
- Emails
- Memos
- Reports
- Evaluations
Business Etiquette
- Company Structures
- Who’s In Charge?
- Dos & Don’ts in Meetings
- Dos & Don’ts in the Workplace
Dining Etiquette
- Deciding Where To Go For A Business Lunch/Dinner
- General Rules Regarding Who Picks Up The Check
- Alcohol Consumption
- Cell Phone Usage
Telephone Etiquette
- Which Calls Should You Always Take?
- Which Calls Should You Generally Avoid?
- When To Turn Off Your Cell Phone?
- Using Cell Phones In Public Places
The Language of Business
- Learning The “Buzz Words” & Jargon For Your Field
- Understanding Nuances
- When To Ask For Clarifications
Business Communications
- Written Communications
- Oral Communications
- Documenting Agreements
- Recording Telephone Calls & Meetings
Body Language & Non-Verbal Communications
- How To “Read” What’s Going On
- When Is A “Nod” Not A “Yes”
- The Importance Of What’s Not Said
- Why Silence Can Be Really Golden
Cultural Awareness
- Holidays and Holydays
- Cultural Customs And Traditions
- What’s OK To Ask About – And What’s Not
- How To Avoid Being Stereotyped
American Cultural Dos & Don’ts
- Distinguishing Informality From Familiarity
- Who Leads – and Who Follows
- Discussion Topics To Avoid
- Things You Need To Learn Something About
Dressing For Success
- What OK To Wear To Work
- What Not OK To Wear To Work
- Just How Casual Are Casual Fridays?
- What To Wear To Company Functions
Fitting In At Work
- Company Traditions
- Local Customs And Holidays
- Avoiding Gossip and Rumors
- Socializing With Your Co-Workers
Social Media Dos & Don’ts
- Who To Add To Your LinkedIn Account
- Avoiding Facebook Mishaps
- To Tweet Or Not To Tweet
- The Internet Is Eternal
Stress Management
- The Importance Of Perspective
- Organizing Your Way To Calmness
- How To Drive Your Life The Way Your Drive A Car
- When To Ask For Help
Time Management
- Effective “To Do” Lists
- How To Prioritize What You Need To Get Done
- Leaving What You “Like To Do” To The End
- Is Being On Time A Sign Of Insecurity?
Problem Resolution
- Picking Your Battles
- The Art Of Negotiation
- How To Be Sure That A Problem Is Really Solved
- How To Avoid Future Problems
How To Become A Valuable Team Member
- What Is A Team?
- Identifying Your Role On The Team
- Does Team Success = Individual Success?
- How To Get Credit For What You Do
Sales Training
- Understanding Your Product
- Understanding Your Customer
- Closing The Sale
- How To Create Repeat Business
Customer Service
- Is The Customer “Always Right”?
- Understanding The Customer’s Problem
- Coming Up With A Solution
- The Importance Of Follow-Up
Management Training
- Different Management Styles
- The Art Of Decision Making
- Leading By Example
- How To Be Consistent Without Being Rigid
Executive Training
- Understanding Your Role In The Organization
- The Importance Of Short-Term Goals & Long-Term Goal
- Defining Success
- Allowing Your Subordinates To Grow
Training The Trainers
- Taking Stock Of What You Know
- Structuring Your Knowledge Into A Teachable Format
- When To Share – And When Not to Share – The “Secret Sauce”
- Learning From Other Trainers